Setoo - Gain exceptional Customer Experience with Setoo Insurance and Protection as a Service

A journey through the Setoo Platform

No one understands consumers better than Businesses (B2Cs).To address the consumers’ real concerns, Setoo puts in the hands of the B2Cs the power to defineand distribute insurance, guarantee and assistance products.These products safeguard their customer experience against potentially adverse events.

POTENTIAL ADVERSE EVENTS AND CONSUMERS’ CONCERNS

Lost luggage

Bad weather

Concert canceled

Supplier Insolvency

Event cancellation

Missed connection

Late delivery

No snow

Travel price decrease

Setoo Platform

The Insurance Product Factory

The Setoo automated platform simplifies insurance complexity to empower Businesses to seamlessly create endless tailor-made insurance and protection products that deliver a superior Customer Experience and unprecedented business value.

Superior Customer Experience

Integrated in theconsumer's journey

Pay for exactlywhat you need

Assistance atcritical moments

Transparent processwith clear pricing

Full automaticrefund with no claim

Pro-actively receivealternative suggestions

Business Benefits

Revenue accelerator

Customer Loyalty

Differentiation

Conversion

Creativity

innovation

Market Insights

of concerned travelers would not buy cancellation packages

of people booking event tickets in advance are concerned by bad weather on the day of the event

of consumers are concerned by long and bureaucratic refund claim processes

Only 13% of US travelers always purchase travel insurance

of travelers do not buy travel insurance because of high price and lack of coverage awareness

of on-line buyers never received the products they purchased on C2C e-commerce sites

What consumers say about Setoo-based Protection products

These numbers and quotes are based on an independent survey conducted in the UK and the US in 2017

Our Partners

Growth Manager at Setoo

Setoo stands for simplicity. In French, C’est tout means that’s it! Our name symbolizes the way we manage to transform cumbersome and complex insurance processes into simple protection products. Our vision is to create a world where personalized protections are easy, transparent and available to consumers at the right time and best price. Setoo’s fully automated SaaS platform helps e-businesses increase revenue from ancillary services and provide an outstanding customer journey experience. Funded by Kamet, AXA’s Insurtech startup studio, Setoo is headquartered in London with offices in Tel-Aviv and Paris.

Setoo is seeking for a super Growth Manager to work with our customers and help them use our platform in order to sell more of Setoo’s products. The Growth Manager will be responsible for all aspects of transforming a prospect to an ongoing successful customer. The right candidate will help Setoo’s customers generate better conversion rates from new ancillary revenues. The Growth Manager will thrive to become our customers’ trusted partner by maximizing the value they extract from Setoo’s platform, while keeping customers engaged and satisfied at each step of the journey. The role includes defining and managing all key touchpoints with customers to ensure Setoo is delivering the best possible customer experience.

RESPONSIBILITIES:

Understand customers’ key needs and identify opportunities to grow their business.
Build and execute a plan for ongoing improvement of business results achieved with Setoo’s platform. This includes analyzing data from conversions, defining new ideas and testing them.
Proactively identify and correct issues that could affect customer satisfaction or retention, and drive action to improve customer experience.
Work with UX engineers to define a great user experience that generates optimized conversion.
Help drive customer references and case studies.

QUALIFICATIONS:

5+ years of relevant experience in working for a leading global B2C online company as a growth manager, product manager or commercial manager responsible for generating ancillary revenues.
Data driven – master data, statistical reasoning, with ability to define tests for improved conversions.
Strong UX and consumer messaging experience.
Highly organized and attentive to detail.
Diplomacy, tact and poise under pressure when working through customer issues.
English at mother tongue level, additional European languages an advantage.
Experience in e-commerce, Travel Industry; experience with Fintech or Insurance – an advantage.
Embrace the start-up atmosphere.
Location of position: Tel Aviv, London, Paris or Berlin. Willingness to travel.
Consultative approach and high sensitivity towards customer needs and intentions.
Education: University graduate; MBA – big plus.